Steven Van Belleghem
Steven is a thought leader on the transformation of customer relationshops and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
Steven is the author of four bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Steven also wrote The Conversation Company, When Digital Becomes Human (best marketing book of 2015) and his most recent book, Customers The Day After Tomorrow. Over 100,000 copies of his books have been sold, and they are published in 7 languages. Customers The Day After Tomorrow has been nominated for the award of best international business book.
Steven is also an entrepreneur. He is a co-founder of consultancy firm Nexxworks and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School.